General Terms and conditions
TERMS OF SERVICE
This website is operated by DreamWithus.eu, 10DX GROUP d.o.o. (ltd). Throughout the site, the terms “we”, “us” and “our” refer to DreamWithus B2B, . 10DX GROUP d.o.o. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
DreamWithUs General Terms and Conditions
The general terms and conditions of the DreamWithUs online store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2) and international e-commerce codes.
As of February 1, 2019, the DreamWithUs online store (hereinafter referred to as "the webstore" or "DreamWithUs") has been operated by 10DX GROUP d.o.o., an e-commerce service provider (hereinafter referred to as "supplier").
The General Terms and Conditions deal with the operation of DreamWithUs, user rights and the business relationship between the webstore and the customer.
Availability of information (summary of legislation);
The webstore undertakes to always provide the buyer with the following information:
- Identity of the company (name and registered office, register number),
- contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
- the essential characteristics of the goods or services (including after-sales services and guarantees),
- availability of items (any item or service offered on the website should be available within a reasonable time),
- conditions for delivery of items or execution of the service (method, place and time of delivery),
- all prices must be clearly and unambiguously set and it must be clearly indicated that all prices exclude taxes and transport costs,
- method of payment and delivery,
- time validity of the offer,
- the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to withdraw from the contract,
- an explanation of the complaint procedure, including all details of the contact person or customer service.
Due to the nature of business via the World Wide Web, the DreamWithUs offer is updated and changed. The color of the products in the presentation photos may differ from the physical products in terms of shades.
Prices are presented as online prices, which are valid for online purchases in the case of 100% payment in cash or payment of a pro forma invoice by bank transfer.
If, despite the efforts of the service provider, an incorrect price is published on the online store, especially if it deviates significantly from the generally applicable prices or if prices of "0" or "1" euro have appeared due to system errors, the service provider is not obliged to deliver goods at the wrong price, but can offer delivery at the right price, in which case the buyer can either remain with his intention to buy the goods or withdraw from the purchase.
In the category of discounts, you can see in one place which sales campaigns you can receive, in case you decide to order products from us.
All products of our sale can be included in the campaign, and the campaign lasts until the deadline. The campaign lasts until the recall. The benefit for the buyer is reflected in the reduced price, the % of the campaign is not determined in advance, but is determined on the day of the created special offer.
In the case of the 1 + 1 campaign, it is a FREE promotional offer, where when you pay for one product, and you get another for free - a product of the same value or cheaper. The discount is calculated on a cheaper item. The promotion is valid only for products marked with 1 + 1 FREE. The 1 + 1 FREE campaign is not compatible with other discounts or benefits.
Methods of payment
DreamWithUs allows the following methods of payment:
- by transfer to the account of the manager of 10DX GROUP d.o.o according to the offer / proforma invoice (online price applies),
- via PayPal
- or with credit cards Visa, Marstercard, American Express,
* For individual orders, we reserve the right to request payment by bank transfer to the administrator's account; 10DX GROUP d.o.o (according to the offer / proforma invoice, where the regular price still applies).
* For individual orders over € 300 with the selected option 'cash on delivery', we reserve the right to request an ADVANCE PAYMENT in the amount of 30% of the total order.
The webstore issues an invoice to the buyer on a durable medium, with a breakdown of costs and instructions on how to withdraw from the purchase and return the items if necessary and possible. The buyer is obliged to check the correctness of the data on the invoice and notify the seller of any errors within eight days of receipt. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
The sales contract (order) is stored in electronic form on the webstore's server.
The online price applies to all DreamWithUs users. All prices include VAT, unless explicitly stated otherwise.
Prices are valid at the time of placing the order and do not have a predetermined validity.
Prices are valid in case of payment with the above payment methods, under the above conditions.
Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the webstore will allow the buyer to withdraw from the purchase, and at the same time the webstore will offer the buyer a solution that will go to mutual satisfaction.
If, despite the efforts of the service provider, an incorrect price is published on the online store, especially if it deviates significantly from the generally applicable prices or if prices of "0" or "1" euro have appeared due to system errors, the service provider is not obliged to deliver goods at the wrong price. price, but can offer delivery at the right price, in which case the buyer can either remain with his intention to buy the goods or withdraw from the purchase.
The contract between the buyer and the store is concluded at the moment when the buyer confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the shop and the buyer.
Discounts, promotional codes, etc. do not add up.
The credit on the customer's DreamWithUs account and all funds paid according to the pro forma invoices are not interest-bearing.
DreamWithUs gift certificate
A gift certificate is an identification paper issued by DreamWithUs against payment in cash or by proforma invoice in the form of a document or in electronic form. Each gift voucher is marked with a unique serial number, and 10DX GROUP d.o.o. is obliged to accept it as payment for goods sold in the DreamWithUs online store. The same provisions as stated in the Terms and Conditions apply to the purchase of a gift certificate. The gift voucher is valid for 6 months from the issuance of the voucher, unless otherwise stated on the voucher.
It is not possible to exchange a gift voucher for cash. The voucher is redeemable only in the full amount. In the event that the value of the purchase is higher than the value of the gift voucher, the holder of the gift voucher must pay the difference. In the event that the value of the purchase is lower than the value of the gift certificate, the difference will not be refunded to the buyer. There are two ways to use a gift certificate:
by entering the unique alphanumeric code of the gift voucher in the first step of the purchase process in the Redeem gift voucher field;
The voucher holder must use the voucher within 6 months from the date of issue, unless the voucher explicitly states otherwise.
Promotional code - Coupon code
Promotional code or the coupon code brings various benefits when purchasing and is time-limited. You can only use 1 online code for an individual shopping cart. Promotional codes are not compatible with each other.
How do I use a promotional code?
A promotional code is a word that you enter as a registered user in step 1 of an online purchase. After clicking on ‘Apply coupon code’, a window opens in the line below, in which you enter the currently valid promotional code, followed by clicking on the yellow apply button. The discount or benefit will be taken into account immediately afterwards.
The organizer of the prize game is 10DX GROUP d.o.o. The participant in the prize game is a natural person who participates in the announced prize campaigns.
The winners of the prizes are determined by a random function of computer selection or the commission of the organizer.
The right to participate in the prize game (and other product or voucher awards)
Participants in the prize draw can be any person. Persons employed by the organizer of the prize game and persons employed by other legal entities related to the implementation of this prize game may not participate in the prize game. Legal entities cannot participate in the prize draw. Persons who do not accept the rules of the prize game cannot participate in the prize game. It is considered that the participant has accepted the rules of the prize game by participating in the announced prize game.
Rules of participation in the prize game
You do not need to purchase the services or products of the prize draw organizer to participate in the prize draw.
Electronic prize draw
All participants in the prize draw can take part in the draw. One participant can participate in the prize draw only once. The result of the draw is final. No appeal is possible. The winner will be notified by e-mail about the receipt and method of receiving the prize.
Obligations of the winner
It is not possible to pay the prize in cash, nor can it be exchanged for another item.
The winner is obliged to provide the organizer of the prize game in writing (e-mail) with his personal data - name, surname, address, e-mail address and telephone and tax number, all no later than two days after receiving notification that he is the winner.
Payment of all taxes on prizes (including VAT) is the responsibility of the organizer. The organizer will send the winners a certificate in accordance with the Personal Income Tax Act and the rules on the delivery of personal income tax assessment data. The winner is obliged to declare the value of the prize in the personal income tax return. Upon receiving the prize, the winner is obliged to fill in a statement on accepting the prize. The organizer is not responsible for taxes that may arise in connection with any other prizes. If the winner does not fulfill all obligations, it is considered that the winner does not want to accept the prize and thus the organizer in relation to the winner is free of all obligations after this prize game and acquires the right to dispose of the prize for any other purpose. Prizes are not transferable.
If the organizer of the prize draw within three (3) working days from the moment the winner sends the notification that he has been drawn, for any reason (eg: the winner declares that he does not want to accept the prize, the address or e-mail address is incomplete or incorrect, etc.) does not receive all the necessary information and a statement that he wants to receive the prize, it is considered that the winner does not want to accept and thus the organizer in relation to the winner is free of all obligations after this prize game and acquires the right to dispose of the prize. any other purpose.
Protection of personal data
The organizer of the prize game protects all personal data obtained from the participants during the prize game in accordance with the regulations governing the protection of personal data. The organizer may use the personal data obtained from the participants exclusively for the purposes for which they were obtained. The participant of the prize game agrees that the organizer may send him notifications regarding the offer of the organizer. The participant or his guardian or legal representative may at any time revoke his consent to the use of personal data obtained in the prize draw for the purposes of direct marketing. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize draw, the participant allows his / her name and address to be used in the audio, photo and video material of the prize draw organizer. The winner allows the organizer of the prize game to publish his / her personal data in the media and on the world wide web for the purpose of informing about the results of the draw or receiving the prize.
Publication of the rules of the prize game
By submitting their data via the entry form on this page, the participants of the prize game agree that they are familiar with the rules and undertake to act in accordance with the rules of the prize game. In the event of any dispute or ambiguity, these rules shall be considered primary in relation to any other publications, whether in printed, electronic or any other form.
Description and technical presentation of the contract conclusion procedure.
- Add the product to the cart by selecting the "Add to cart" button
- A pop-up window appears where you select "Go to cart"
- Once you have added the product to the cart, select "Continue to checkout"
- The fields for entering the shipping address and selecting the type of payment appear. After entering the data, select "Complete order".
Description of statuses
Order accepted: After placing the order, the customer receives an e-mail notification that the order has been accepted. Comprehensive information on the status and content of the order is always available to the buyer on the provider's website.
Order confirmed: The buyer reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The buyer may write an email on their contact email to verify the data or ensure the accuracy of the delivery. When delivering goods that the store does not have in stock in its own warehouse, the store is exclusively bound to the delivery by the store’s supplier and to the time in which the store's supplier can deliver the goods to the buyer. The store informs the customer via e-mail about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not want to wait, the store can notify the buyer that they will remove the item from the order and return to the buyer any funds already paid, and other items from the order at the customer's choice, or delivered or canceled the entire order. If the supplier does not confirm the availability of the ordered items to the buyer no later than three months from the day of placing the order, the buyer may reject the store's order on the grounds that the goods are not available. The customer's order expires on the day of rejection. The customer does not assume any responsibility for damage that would occur due to longer delivery times or due to non-delivery of goods that the store does not have in stock in its own warehouse.
Goods shipped: The store prepares and sends the goods within the agreed deadline.
In the event that the buyer decides to cancel the order, he must immediately notify the store via e-mail: firstname.lastname@example.org . If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service. In the case of personal collection (when the goods are ready for collection), the buyer also notifies his wish to cancel the order via the above-mentioned e-mail.
Description of tehnical procedures for identifying and correcting errors before placing an order
Before placing an order, the customer checks the correctness of the order. It is possible to review the entire content of the order, including the quantity and price, and to correct any errors by clicking on "Cart" - "View Cart". After placing the order, the customer receives a confirmation and a printout of the order on the specified e-mail. We invite the customer to send us any changes, comments, etc. by replying to the message.
Purchase for legal entities
We enable companies, sole proprietors and other legal entities to return shipments of items under warranty conditions. The aforementioned organizations do not have the option to withdraw from the contract within 14 days of receiving the goods without having to state the reason for their decision, as is the case for consumers (natural persons). Each refund will be treated individually, and we will try to meet the criteria of the supplier. If you are eligible to return the goods, you can use a replacement for another item of your choice (which is the same or more expensive). Unfortunately, a refund is not possible. The DreamWithUs online store is intended not only for individuals, but also for business users.
The purchase process is exactly the same, except that when choosing the method of payment "payment details" (step 2), enter the company details and the valid tax number. If you want a company account, you accept the terms of business that apply to companies.
The right of withdrawal of the consumer from the contract
The consumer (this applies only to natural persons who acquire goods for purposes outside their gainful activity) has the right to notify the company within 14 days of receiving the goods (may contact the contact e-mail: email@example.com ) to withdraw from the contract, without having to give a reason for his decision. The deadline starts one day after the date of receipt. The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of forwarding (sending) the goods, which is charged according to the price list of the delivery service. The goods must be returned to the seller no later than 14 days. If the consumer may already start using the item or if he opens or assembles individual components for technical products, withdrawal from the contract is unfortunately no longer possible.
In sales contracts, the company may withhold the refund of payments received until the returned goods are accepted or until the consumer provides proof that the goods have been returned, unless the company offers the option to take over the returned goods itself.
The goods received must be returned undamaged and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer being at fault. The manufacturer of the article also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). As the packaging is an integral part of the item, it must also be attached as it was in its original condition at the time of receipt of the item (i.e. undamaged and in the same quantity).
When returning an item, the user can also attach a completed return form, which can be found HERE.
Upon withdrawal from the contract where funds from the DreamWithUs account or promotional code have been used, these funds are considered a discount and are not refundable (the amount paid is refunded) if the DreamWithUs gift voucher has been used; this is considered as a means of payment and upon withdrawal from the contract the amount paid is returned to the user's bank account.
In sales contracts, the company may withhold the refund of payments received until the return of the returned goods or until the consumer provides proof that the goods have been returned, unless the company (DreamWithUs) only offers the option to accept the returned goods.
Refunds will be made as soon as possible, but no later than within 14 days of receiving notice of withdrawal from the contract or from the day the company (DreamWithUs) received the returns. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the refund of the payment to the customer is made using the same payment method as used by the customer in the purchase.
The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The following conditions apply:
The returned item must be in the original packaging.
You can open the packaging in order to check the quality of the goods, but in a way that it can still be used later.
The returned product must not be used, washed or otherwise used; e.g. assembled in the case of pieces of furniture.
Complaints after washing, e.g. bed linen, towels or other textiles cannot be applied, so please inspect the product carefully before washing.
The product must be undamaged, free from defects. If the product has a factory defect, the rights arising from the material defect, which are described in the General Terms and Conditions and the Return Policy, are exercised.
The returned product must be in the same condition as you received it;
We guarantee the return of the product by prior arrangement with our support, which will provide you with instructions for return, you can also read them HERE.
The deadline for collection of the product you are returning is up to 14 working days from the notification of return, unless otherwise agreed in advance.
When withdrawing from the contract, it is also necessary to take into account the restrictions from paragraph 5 of Article 43, which specify in which cases the consumer does not have the right to withdraw from the contract, namely:
- goods or services the price of which depends on fluctuations in markets over which the undertaking has no control and which may occur within the withdrawal period;
- goods manufactured according to the consumer's precise instructions and adapted to his personal needs
- goods that are perishable or expire quickly;
- on the provision of services, if the company fulfills the contract in full and the provision of services began on the basis of the consumer's explicit prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;
- on the supply of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;
- the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;
- on the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
- on the supply of goods which, by their nature, are inseparably mixed with other objects;
- on the supply of alcoholic beverages, the price of which is agreed at the conclusion of the sales contract and which can be delivered after 30 days, the actual value of which depends on market fluctuations beyond the company's control;
- concluded at public auctions;
- in which the consumer has explicitly requested a visit to the business at home for the purpose of carrying out urgent repairs or maintenance. If, during such a visit, the business provides additional services not explicitly requested by the consumer or delivers goods that do not constitute spare parts strictly necessary for maintenance or repair, the consumer has the right to withdraw from the contract for those additional services and goods;
- accommodation not intended for permanent residence, the carriage of goods, the hire of vehicles, the preparation and delivery of food, or leisure services in which the undertaking undertakes to fulfill its obligation on a specified date or within a specified period;
- on the supply of digital content that is not delivered on a tangible medium, if the provision of the service has started with the consumer's explicit prior consent and with the consent to thereby lose the right to withdraw from the contract.
The consumer is responsible for the reduction of the value of the goods if the reduction in value is the result of conduct that is not necessarily necessary to determine the nature, characteristics and functioning of the goods (paragraph 9 of Article 43d of ZVPot).
The option to withdraw from the contract does not apply to software, audio and video media or if the consumer has opened the security seal.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with the appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into account upon confirmation by the consumer by e-mail. The consumer uses the said redemption only when ordering another item of the same or higher value.
Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice.
Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the webstore, who will provide up-to-date information.
When is tan item flawed? Especially when:
the item does not have properties that allow its normal use
the item does not have the properties necessary for the specific use for which the buyer is buying it, but which was known to the seller
The item does not have properties and qualities that are explicitly agreed or prescribed
an item that does not match the model is handed over to the customer, with the exception of models shown for notifications.
How is the suitability of an item checked?
It is checked with another, faultless item of the same type, as well as with the manufacturer's statements or statements on the item itself.
How can you make a reclamation for a faulted item?
The buyer must notify us of any material error together with a detailed description of it and at his own expense within the statutory period. At the same time, the customer allows us to inspect the item.
In which cases should I claim a material fault?
You can also claim a material defect if the product has a warranty. The consumer may exercise the rights arising from a material defect if he notifies the seller of the defect within two months from the day on which the defect was discovered. The seller is not responsible for defects that occur after 2 years from the purchase, and for used items after 1 year from the purchase.
The right to assert material errors is regulated in more detail by the provisions of the Consumer Protection Act.
In the event of a material defect, the company is obliged to cover all costs incurred in connection with this order of such a product - you are entitled to cover the actual costs of returning the goods and refunding the purchase price.
Returned items are items that have been returned on DreamWithUs and have defects (damaged packaging, scratches on the case, etc.). The type of defect or the condition of the item is written next to the individual item and also on the invoice.
When returning the item, it is also necessary to enclose a completed return form, which can be found here
By inspecting the returned items, we ensure their flawless operation.
Due to this, the warranty period has also been changed, which is also written next to each item in the 'Returned items' category and also stated on the invoice.
Items categorized as 'Returned Items' cannot be returned and exchanged for the same, new item at no extra charge, but can be exchanged for the same or another item of equal value (or with a surcharge difference). In the event of non-functioning of the item, the customer is entitled to withdraw from the contract within the same deadlines as apply to all items or warranty repair.
The price of shipping is 5,99 EUR, regardless of the number of ordered packages within one order.
The bidder will deliver the goods or services within the agreed time.
The contractual partner for the delivery of shipments is Packeta, GLS or DPD. but the webstore reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
Dreamwithus.eu delivers only to: Slovenia, Croatia, Italy, Hungary, Austria, Germany, Slovakia, Czech Republic, Sweden and Romania.
Protection of personal data
The webstore undertakes to permanently protect all personal data of the user.
The webstore keeps the IP addresses of all DreamWithUs visitors for an indefinite period of time, and for registered members: name and surname, e-mail address, contact phone number, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with the webstore.
DreamWithUs will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.
Under no circumstances will the user's data be passed on to unauthorized persons.
The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.
The webstore will contact the user via means of distance communication only if the user does not explicitly object.
Advertising emails will contain the following components:
will be clearly and unambiguously marked as advertising messages,
the sender will be clearly visible,
various campaigns, promotions and other marketing techniques will be marked as such.
The conditions for participation in them will also be clearly defined,
the method of unsubscribing from receiving advertising messages will be clearly presented,
the user 's wish not to receive advertising messages will be explicitly respected by the webstore.
User opinions / comments
Opinions or comments of users and reviews of products written by customers are part of the functionality of the store, which is intended for the user community. The webstore allows the opinion to be written by any registered user of the store, and before the final publication, the webstore reviews them. The webstore will not publish opinions or contributions that are in any way offensive or in the opinion of the webstore do not offer benefits to other users and visitors.
Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.
DreamWithUs may not accept an order from someone he knows or suspects to be a child without the express permission of his parents or guardians.
The webstore may not accept any personal data concerning children without the express permission of their parents or guardians. The webstore may also not disclose information received from children to a third party, with the exception of parents or guardians.
The webstore must not offer free access to products or services that are harmful to children.
DreamWithUs makes every effort to ensure the up-to-dateness and accuracy of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the webstore fails to correct the information on the websites. In such a case, the webstore will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.
The webstore is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion webstore reviews and rejects those that contain obvious untruths, are misleading or offensive. The webstore is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.
Although the webstore strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. Photographs do not guarantee the properties of the item. The same applies to video presentations, which are intended to better show the use of the item, but in which props that do not belong to the main item of a particular offer, published on the DreamWithUs website, can be used.
The webstore has the option of withdrawing from the contract with the client only if an obvious error is established (Article 46 of the Civil Code). An obvious error is defined as the essential characteristics of the object and all errors that are considered decisive according to the customs of the trade or the intention of the customers and which the bidder would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.
The webstore reserves the right to change the terms of business at any time and in any way, for any reason and without prior notice.
Complaints and disputes
DreamWithUs complies with applicable consumer protection legislation. The webstore makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by e-mail. The appeal procedure is confidential.
The webstore is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the webstore strives to the best of its ability to resolve any disputes amicably.